01Cancelling a plan
You can cancel at any time by contacting support from the account owner's email address. Cancellation takes effect at the end of the current billing period, and the service remains fully available until then.
There is no lock-in period and no cancellation fee.
02Monthly plans
Monthly fees are charged in advance and are not refunded for a partially used month. You will not be charged for the following month once cancellation is confirmed.
03Yearly plans
If you cancel a yearly plan within 30 days of the first payment, we refund the fee in full, less any charges for hardware or third-party services already supplied. After 30 days, yearly fees are not refunded and the plan runs until the end of the paid term.
04Upgrades, downgrades and registers
- Upgrades apply immediately, and the difference is charged pro rata for the rest of the period.
- Downgrades apply from the next billing period.
- Removing registers or stores reduces the fee from the next billing period.
05Billing errors
If you are charged incorrectly or twice, tell us within 60 days of the charge. Verified errors are refunded in full to the original payment method.
06How refunds are paid
Approved refunds are paid to the original payment method. Banks and payment providers usually take 5 to 10 working days to show the amount.
07Your data after cancelling
Before the plan ends, export products, sales history and customer lists as CSV from the back office. After the plan ends, data is kept for a short period so you can still request an export, then deleted.
08Requesting a cancellation or refund
Send your request through the contact page under Existing customer support, with your store name and the email used on the account.